Excellent after sales support for semi trailer

1. Our support continues after your purchase
　　Offering excellent after sales support is vital, so our extensive European dealer and service network is always ready to provide assistance. They in turn are supported by our own team of after sales specialists.
Together, we are happy to advise and help you with practical questions, solve a technical problem or help you deal with a claim under the warranty conditions. You can also contact us for specialized training.

　2. Your feedback, the best solution

Our after sales team maintains close contact with the DCVC Semi-Trailers dealer network, service network and you as a customer. This gives us important feedback and input about our trailers. This data is immediately registered and analyzed and used to provide the best solution for your specific situation.
We always inform our development department or suppliers about any feedback so our trailers can be optimized even further. The result may be minor product upgrades, but sometimes this input can lead to more significant product launches.
We highly appreciate your feedback! Together we can improve our products day. after day.

3. Warranty claim

You can submit a warranty claim quickly and easily online. Claims under the terms of the warranty are assessed based on the information you provide. If the information you provide is unclear or incomplete, we will ask you for additional information. If the extent of the problem makes remote assessment impossible, one of our after sales specialists will visit you to investigate the situation further.

4. Training & Advice
We consider it important that everyone who works with or on a DCVC trailer is well informed and up to date. We provide training courses and advice on various areas of expertise, including:
Technical training: for dealers and service partners
Drivers’ tips: for owners and drivers of moving floor trailers
Training courses are given at our training center. We can also provide on-site training on request. Interested? Contact us directly at: aftersales@dcvctrailer.com.

5. Local service points
DCVC offers you an extensive, high-quality dealer and service network. Our dealers and service partners are happy to assist you with maintenance, service, and repairs. You can also visit a number of carefully selected, independent service points where you will be given full service and support for your semi-trailer. All these companies have received specialized training from DCVC and stock the most common spare parts.

6. Technical documentation
　　Good documentation is essential in the daily use of your semi-trailer. As standard, a detailed and clear user manual is supplied with your trailer. Our user manuals can also be viewed online.
　　Various other documents are also available in addition to the user manual. These include repair instructions for specific repairs so they can be completed quickly and professionally

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After Sales